Safeguarding your privacy is an issue we take very seriously. The purpose of this Privacy Policy is to let you understand the information we collect from hotel guests and website visitors, and how we use these information to protect our guests.

Personal Information

This can include your name, address, age, gender, personal financial history and social insurance or social security number. It is any information that can be used to identify you as an individual.

Why is it collected?

1.To provide you superior customer service

The collection of personal information is done to help us in making your reservation and providing the services you request at any of our properties. We would like to ensure that we meet your needs during your stay and/or to allow us to contact you about matters that arise.
Our guests have the ability to confirm prior transactions and reconcile statements or invoices by keeping certain stay related personal information on file such as information regarding guest history and itemized spending.

2. To keep you informed

Sending you newsletters to advise you of promotions or to inform you of offers or other information that maybe of interest to you may be accomplished through the use of your personal information.
If you do not wish to receive information from us, you may indicate it on your registration card when you stay with us.

3. For marketing research

In order for us to receive your views of our service, we may contact guests to conduct surveys or focus groups. A third party under contract with us may be collecting such information. They will be contractually required to protect you personal information.

To better understand trends and your expectations, information is occasionally combined from a number of guests. All identifiers are removed and the aggregate information cannot be linked to any specific guests.

How is it collected?

1. On our website

A. Upon visiting

A cookie is initially given and an ID number is assigned to your computer as you visit our website. A cookie is commonly a packet of data sent by an internet server to a browser, which is returned by the browser each time it subsequently accesses the same server, used to identify the user or track their access to the server. Our cookies do not contain any personally identifying information. They also do not allow visitors when traveling on the internet after leaving our website.

Cookies also help us improve and update the site based on data the total number of visitors and pages viewed and which areas are popular with our users. 

If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. Visitors should understand, however, that rejecting cookies will affect your ability to benefit from the conveniences afforded by the use of cookies, and you will not be able to use certain customization features associated with creating a user profile.

B. While browsing

You also provide us with information that does not reveal your personal identity while browsing our website. We do not connect this aggregated, anonymous data to any personal information, but just for editorial purposes.
You may wish to put in specific Information Request about us or participate in one of our online surveys or promotions. We may ask you for personal information, such as your name, zip/postal code, email address, and phone number in order to respond to requests.
We will only use your information for the purpose we have specified to you. You have a choice if you want us to send you emails. You can also choose a number of alternate methods by which to receive a reply to a request. Your transmittal of your personal data shall constitute your acknowledgement and agreement to the terms and conditions contained in this Privacy Policy.

2. When making a reservation

A. Through our website 

When making a reservation at The Manila Hotel, you will be linked to our reservation site wherein you will be asked to complete a reservation profile. When you create a reservation profile you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. 

All information regarding your reservation will be included in the database of our hotel for availability. This database is managed and maintained by Epitome, which provides an automated reservations and distribution system to the travel industry. Your transmittal of your Personal Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. As soon as you confirm your booking, the website connects to the online booking of Epitome.

3. During your stay

Your itemized spending, which sets out your room rate and other expenses billed to your room are recorded during your stay. We also record this information in order to comply with financial reporting requirements, including those imposed by our auditors and government regulators. We may also collect certain information as required by local laws such as passport number. Health issues, payment difficulties, special requests, service issue, are some examples of information particular to you stay that may also be stored. It is stored in the property management system at the particular hotel where you stayed and is combined with information from your previous visits with us. You may advise us if you don’t want personal preferences shared.

Information from any document like letters, comment cards, electronic documents such as emails and other similar forms of communication that you send us before, during or following you stay may be shared with our employees but will not be shared with any third party. 

The process of storing Personal Information

1. At The Manila Hotel

We make sure that only designated individuals have access to all personal information gathered. We ensure everyone that all this information is well kept in a secure location.

2. In our marketing database

Information of our guests is also kept in a database. They are used for marketing, promotion and research purposes.

Information that is not secure

Your online interaction with us is protected from eavesdropping using the highest level encryption technology based on the browser you use when you login to complete or modify a booking profile and guest service profile. We also allow only encrypted communications from all our web forms in order to ensure your privacy and the protection of information you choose to share with us.

Please be aware that any email communication is not secure. It is important to note of this when requesting information or sending forms to us by email. We suggest not including any confidential information when using email. Our email responses will definitely not include any confidential information for your protection. 

We would also like to recommend you to be sure to always close your browser when you are done using a form or the reservation site. Even if the session will terminate after a short period of inactivity, it is still best to close your browsers immediately upon completion.

Personal information provided to third partiesIn the course of providing services to better serve your needs as a guest, agents, contractors or third party service providers of The Manila Hotel may receive your personal information. We ensure these parties protect your personal information in a manner consistent with the principles stated in this Privacy Policy.

The only reasons we will share personal information about you outside The Manila Hotel are as follows:

1.It is required or authorized by law
2.It is required to provide you with services you have requested in which case you will be considered to have implied your consent
3.If your stay has been paid for by a third party we will provide billing information to the paying partyWe may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency if we suspect any unlawful activity is taking place.

In case of changes to this Policy

We will post changes on our website so you are always aware of how we treat personal information. Changes of use will not apply retroactively to Personal Information for which you have given explicit consent, which was acquired before the change to the Privacy Policy except as may be required by law. We will notify you by a letter or e-mail sent to your last known address if at any point we decide to use personal information in a manner different from that stated in this Privacy Policy. If you do not object with the different way we intend to use personal information, you will be deemed to have consented to the use of personal information in the changed manner.